Refund & Cancellation Policy

Our goal is to provide you a hassle-free shopping experience. Please read our policy carefully before placing an order.

1. Order Cancellation Policy

  • Before Dispatch: Orders can only be cancelled before the product has been dispatched or shipped.
  • After Dispatch: Once an order has been dispatched, cancellation is not possible. If there is an issue with your order, support will be provided as per the policy below.
  • How to Request: Please contact us immediately with your Order Number to initiate a cancellation request.

2. Refund Policy (Fixed Price)

Our business operates on a fixed price model; therefore, discounts or refunds are generally not available.

Refund is NOT applicable in the following cases:

  • You did not like the product.
  • The color or finish looked different from your expectations.
  • There is a size or fit issue (where applicable).
  • Change of mind after placing the order.

Refund or Replacement is considered ONLY in the following cases:

  • A wrong or incorrect product was sent by us.
  • The product was damaged in transit (proof required).

3. Damaged / Wrong Item Received

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with the following information:

  • Your Order Number
  • Clear photos of the product and packaging
  • An unboxing or opening video (strongly recommended for damage claims)

We will review your request and arrange a replacement or refund (in eligible cases) based on the situation.

4. Refund Processing Time

  • Once your return or claim is approved and the item has been received and inspected, the refund will normally be processed within 5–10 business days.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
  • Refunds will be credited to the original payment method (UPI, bank account, or card).

5. Shipping Charges

  • Free Delivery: Orders with a total value of ₹600 or above qualify for free delivery.
  • For orders below ₹600, shipping charges will be applicable and will be shown at checkout.
  • Shipping charges are generally non-refundable, except when the issue is caused by a damaged or wrong item being delivered by us.
  • If a return pickup is arranged, pickup charges (if applicable) may be deducted from the refund amount.

6. Jewellery Care & Disclaimer

Our jewellery is crafted from high-quality imitation materials. To maintain its finish and longevity, please follow these care tips:

  • Avoid contact with water, perfume, and chemicals.
  • Store in a dry place, preferably in the pouch or box provided.
  • Normal tarnishing over time due to regular usage is not covered under our return or exchange policy.

7. Contact Us

For any cancellation, exchange, return, or refund queries, please contact us:

Zaid Imitation
Please mention your Order Number in your message for faster support.

Note: This policy may be updated from time to time. The latest version will always be available on this page.